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How quad88 Handles Your Personal Information

Your account with quad88 involves real personal data — your name, contact details, and payment information from channels like GCash, Maya, and InstaPay. This Privacy Policy explains exactly what we collect, why we collect it, and what rights you hold over that data.

Data collected only for account purposesGCash, Maya, InstaPay details handled securelyYour right to access or remove your dataNo sale of personal information to third partiesSSL-protected account environment
quad88 How quad88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access your data, correct an error in your account record, or ask us to delete your personal information, our support team handles these requests directly. You can reach us through live chat on the quad88 site, by email, or through the in-app message centre on mobile. We aim to respond to privacy-related requests within a reasonable period and will confirm receipt as soon as your message is logged.

Live Chat Start a chat session from the quad88 site or mobile app. For privacy requests, select Account and Data from the topic menu so your message is routed correctly.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number or GCash-linked account name so we can locate your record quickly.
In-App Message Centre Open the quad88 app, go to your account menu, and tap Help. Privacy and data requests submitted here are tagged automatically and handled by the account team.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We have structured our data practices around four clear commitments: secure storage, limited retention, transparent cookie use, and a clear path for you to exercise your rights. Each commitment maps to a real operational step inside the platform — not a policy statement left in the air.

Account Security

Your account is protected with OTP verification on every login. Session tokens expire after inactivity, and any change to your registered GCash or Maya number triggers a fresh identity check.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time without affecting account access.

Data Retention

Personal data linked to a closed account is retained only for the period required under applicable law. Once that period passes, identifiable records are removed from active databases.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure and data deletion. All requests go through the support channels listed on this page.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from people checking their data rights on quad88. If your question is not covered here, our live chat and email support channels are open for account-specific queries.

We collect your name, mobile number, email address, and the payment details you submit — such as your GCash or Maya account reference. Device and session data is also logged for security purposes.

Your payment details are shared only with the payment processor needed to complete your transaction — GCash, Maya, or InstaPay as applicable. We do not sell or rent your financial data to any third party.

Contact our support team via live chat or email, include your registered mobile number, and ask for a data access request. We will confirm receipt and send your data summary within a reasonable timeframe.

Yes. Submit a deletion request through live chat or the in-app message centre. We will remove identifiable data once any legally required retention period for your account has passed.

We use session cookies for login continuity and analytics cookies to see which pages are used most. You can disable non-essential cookies through your browser settings without losing access to your account.

Once your account is closed, we retain only the records required by applicable law. After that retention period ends, your personal and payment data is removed from our active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.